customer service
   
shipping
info
 
Orders are shipped via UPS Ground. If you require faster service, please call us at 866.763.7471.

If item is in stock, the order will typically ship within 1-3 days.

If an item is on back order, we will call or email you with an approximate ship date.
return
policy
Products can be returned up to 14 days after purchase for an exchange or store credit only.

Prior notification must be received before any item is returned. Customer is responsible for return shipping. Products must be unused and in original condition.

NO EXCHANGES OR RETURNS ON SALE ITEMS.
repair
policy
Quality and customer satisfaction are of utmost concern to us, and we stand behind the quality of all our products. If the problem is the result of a manufacturing defect, we will happily handle the repair free of charge.

Please contact our customer service department for assistance.

Turn-around time for repairs is typically 4-6 weeks.
care
policy
To extend the life of your leather or fabric bag, accessory, or shoes, please treat with care.

For fabric products, we recommend spot cleaning only and suggest testing a small area with warm water and mild soap. Some customers have reported success with careful spot cleaning using Resolve For Fabric.

For your leather handbag or accessory, we recommend cleaning with a damp cloth and mild leather cream.
mailing
list
Yes, we have a mailing list to help keep you up-to-date on the latest events, sales, and celebs carrying Poesis products. Click here to join.
previous
seasons
Each handbag style is produced as a limited edition, and since relatively small quantities of each bag, accessory, or shoe are made, once the product sells out, it is difficult to find. On occasion, we may have a few of an item still located in our boutique, so please contact the customer service department with your request.
contact
us
If you have any additional questions that were not answered here, please call us at 866.763.7471 or email our customer service department. We are happy to help!
 
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